Transport Operator

Transport Operator - Hinckley - up to £33,000

We are proud to be working with our client, a fast growing logistics provider, who are looking for a Transport Operator to join their busy team. Due to continuous expansion this is a perfect time to join the business and become part of the business moving forward as they develop and grow.

Duties of Transport Operator -

The Transport Operator keeps every job running smoothly from collection to delivery. You will be the main point of contact for customers and partner hauliers, chasing progress and resolving issues before they become delays.

You will also make sure proof of delivery (POD) paperwork are completed correctly for all deliveries and returned within the agreed term, and are uploaded on to our systems, and help roll out our new tracking system across the operation.

Key responsibilities

Contact customers and partner hauliers throughout the day to make sure all jobs are running to plan

Progress chase collections and deliveries, and give customers clear, timely updates, by using Truck Com driver app

Spot delays early, and think on your feet to find solutions to any problems that occur

Update our systems and issues log with any issues

Chase and retrieve PODs from drivers and partner hauliers

Check PODs are completed correctly and upload them to our systems promptly

Chase up any missing or incomplete paperwork

Update daily on complete and missing PODs

Help roll out our new tracking system, including supporting drivers and hauliers to use it

Monitor that the system is being used correctly and report any issues

Make sure jobs are planned and run in line with drivers' hours rules and wider transport regulations

Manage and produce KPIs for the business and for customers, such as on-time collection and delivery performance

Track performance against targets and highlight trends or issues to management

Prepare KPI reports for customer review meetings

The person -

Good knowledge of the general haulage industry

Working knowledge of drivers' hours rules and the Working Time Directive

Excellent telephone manner, confident and professional when speaking with customers, drivers and hauliers

Good at building and maintaining strong working relationships with customers and partner hauliers

Comfortable working in a small team environment, supporting colleagues and pitching in where needed

Organised, with a strong eye for detail and paperwork accuracy

Able to stay calm and solve problems under pressure

Comfortable using IT systems and learning new software

The details -

Hours - 08:00 - 17:00, Monday to Friday

You will be part of the on call rota with the rest of the team

Location - Hinckley

Salary - £33,000 plus on call pay

Eligible for company bonus following completion of probation period

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INDPERMS