Transport Coordinator

# **Transport Coordinator**  

**We are recruiting on behalf of our client** to find a driven, organised, and proactive **Transport Coordinator** to support the day-to-day transport operations at a busy multi-user site. The ideal candidate will play a key role in ensuring smooth workflows by coordinating drivers, maintaining compliance, and fostering strong communication with customers. This is a fantastic opportunity to join a dynamic environment and contribute to a fast-paced and collaborative transport operation.  

The role will involve working on a **5 over 7 shift pattern** with **back and night shifts available**. Flexibility is required to support the demands of a busy, multi-user operation.  

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## **Key Responsibilities**  

### **Driver Management**  
- Conduct comprehensive driver briefings before departure, covering route details, load specifications, and compliance requirements.  
- Perform driver debriefs upon their return, ensuring accurate reporting of delays, incidents, and paperwork.  
- Monitor driver performance and ensure adherence to both site-specific and legal standards.

### **Defect & Compliance Control**  
- Manage and record all vehicle defects, ensuring timely reporting and resolution in collaboration with maintenance teams.  
- Track and document defect resolutions, ensuring safety and compliance before vehicle dispatch.  
- Maintain up-to-date compliance logs and prepare records for audits.

### **Customer Liaison & Communication**  
- Act as a primary point of contact for customers on-site, ensuring ongoing communication and service excellence.  
- Provide regular updates on load progress, delivery timelines, and issue resolution.  
- Foster and maintain strong customer relationships to enhance satisfaction and loyalty.

### **Paperwork & Systems Management**  
- Perform accurate checks, processing, and filing of transport documentation (PODs, manifests, driver logs, etc.).  
- Ensure precision when entering data into the transport management system (TMS).  
- Assist with operational reporting, KPI tracking, and other administrative tasks as needed.

### **Operational Coordination**  
- Work collaboratively with warehouse, planning, and customer service teams to support seamless transport operations.  
- Assist in handling route changes, delays, and other unanticipated challenges with efficiency and problem-solving skills.  

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## **Qualifications**  

We are looking for candidates who are passionate about transport operations and maintaining high standards in a fast-paced environment. The right candidate will demonstrate the following abilities:  

### **Essential Qualifications**  
- Strong organisational and time management skills; able to manage multiple priorities effectively.  
- Excellent verbal and written communication skills to liaise with drivers, clients, and internal teams.  
- Proven experience working in a transport or logistics environment.  
- Competent IT skills, with experience in using transport management systems (TMS) and Microsoft Office Suite.  
- Knowledge of compliance requirements related to transport operations, including driver hours and vehicle maintenance.  

### **Desirable Qualifications**  
- Previous experience in a Transport Coordinator or similar administrative/logistics role.  
- Understanding of health and safety procedures in a transport/operations setting.  
- Strong problem-solving and decision-making skills under pressure.

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## **Day-to-Day Responsibilities**  

Every day will bring new challenges and opportunities to this critical role within the team. Below is a snapshot of what a typical day might look like for the successful candidate:  
1. **Start your shift with a driver briefing**, ensuring clear routes and compliance procedures are understood.  
2. **Review and action vehicle defect reports** from the previous shift and coordinate with the maintenance team.  
3. **Update customers on progress**, providing proactive communication on delivery timeliness and flagging potential delays.   
4. Use transport management systems to **log data and maintain real-time accuracy of operations.**  
5. Collaborate with warehouse and planning personnel, contributing to efficient and effective operations.  
6. End your shift by conducting driver debriefs and ensuring all paperwork is correctly processed and filed.  

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At our client's organisation, diversity, equity, and inclusion are highly valued, and they take pride in creating an environment where everyone feels empowered to thrive. Applications from individuals of all backgrounds, including those under-represented in the transport and logistics sector, are encouraged.  

If you're ready to make a real difference and take the next step in your logistics career, we'd love to hear from you. Apply today and join a team dedicated to delivering exceptional service and operational excellence!  

 INDBGLASGOW