Senior Client Manager

Salary/Rate:£42k per year
Job type:Permanent
Town/City:Minworth
County:West Midlands
Sector:Warehouse & Logistics
Job ref:314921
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About the Role

Senior Client Manager - Birmingham, Minworth

We are seeking a motivated and organised Senior Client Manager to join our team. This role is pivotal in building and maintaining strong client relationships, coordinating workforce planning and ensuring compliance to deliver an exceptional service.

The ideal candidate will have a solid background in industrial recruitment environments and demonstrate strong communication, organisational and teamwork skills.

Role of a Senior Client Manager:

Lead operational delivery across major accounts, ensuring stability, workforce continuity and margin alignment.

Own daily operational performance across assigned accounts

Ensure fulfilment levels meet contractual expectations

Monitor margin performance at account level, identifying risks

Lead and support client managers and site co Ordinator's

Conduct structured performance reviews with clients

Escalate commercial or compliance risks early

Support mobilisation of new placements or service expansions

Analyse workforce data including attrition and absence trends

Collaborate with recruitment centre to forecast demand

Ensure SLA compliance and governance documentation accuracy

Drive service improvement initiatives

Maintain professional client communication standards

Details:

Salary: up to £42,000 DOE,

Car allowance: £4,800

10% annual bonus

Location: Minworth, Birmingham

Hours of work: Operational shift flexibility required

Requirements of a Senior Client Manager

Strong industrial recruitment operational experience

Understanding of high margin impact at account level

Leadership capability within field-based environments

Structured problem-solving ability

Confident client facing communication

Data aware decision making

Ability to manage service pressure effectively

Commercially conscious mindset.

If you are interested in the above Senior Client Manager please click apply

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