Senior Client Manager
About the Role
Senior Client Manager - Birmingham, Minworth
We are seeking a motivated and organised Senior Client Manager to join our team. This role is pivotal in building and maintaining strong client relationships, coordinating workforce planning and ensuring compliance to deliver an exceptional service.
The ideal candidate will have a solid background in industrial recruitment environments and demonstrate strong communication, organisational and teamwork skills.
Role of a Senior Client Manager:
Lead operational delivery across major accounts, ensuring stability, workforce continuity and margin alignment.
Own daily operational performance across assigned accounts
Ensure fulfilment levels meet contractual expectations
Monitor margin performance at account level, identifying risks
Lead and support client managers and site co Ordinator's
Conduct structured performance reviews with clients
Escalate commercial or compliance risks early
Support mobilisation of new placements or service expansions
Analyse workforce data including attrition and absence trends
Collaborate with recruitment centre to forecast demand
Ensure SLA compliance and governance documentation accuracy
Drive service improvement initiatives
Maintain professional client communication standards
Details:
Salary: up to £42,000 DOE,
Car allowance: £4,800
10% annual bonus
Location: Minworth, Birmingham
Hours of work: Operational shift flexibility required
Requirements of a Senior Client Manager
Strong industrial recruitment operational experience
Understanding of high margin impact at account level
Leadership capability within field-based environments
Structured problem-solving ability
Confident client facing communication
Data aware decision making
Ability to manage service pressure effectively
Commercially conscious mindset.
If you are interested in the above Senior Client Manager please click apply
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