Bilingual Customer Service Advisor (Polish & English)

Location: Bellshill, North Lanarkshire
Hours: Monday - Friday, approximately 10:00am - 2:00pm
Hours per week: 20 hours
Pay: £12.71 per hour
Job Type: Part-time, Permanent

Please note: Fluency in both Polish and English is essential for this position.

About the Role

We are recruiting on behalf of our client based in Bellshill for a friendly, organised and motivated Bilingual Customer Service Advisor who is fluent in both Polish and English.

This is a permanent, part-time, office-based position working approximately 20 hours per week, Monday to Friday.

The preferred working hours are 10:00am - 2:00pm, however, there is flexibility around the start and finish times to suit the successful candidate.

You will use your language skills to support both Polish and English-speaking customers, handling enquiries, processing orders, arranging collections and deliveries, and supporting a range of customer service projects.

If you're looking for a stable part-time position with Monday to Friday hours and no weekend work, we'd love to hear from you.

Key Responsibilities

• Handle inbound and outbound customer calls in a professional and friendly manner.

• Process stationery orders for Polish-speaking customers using the company's internal database.

• Arrange collections and deliveries of PDQ card payment machines with English-speaking customers.

• Respond to customer enquiries by telephone and email.

• Maintain accurate customer records and update internal systems.

• Liaise with customers, couriers and colleagues to ensure smooth day-to-day operations.

• Support additional English-speaking customer service projects as required.

• Deliver a high standard of customer service while working efficiently and accurately.

What We're Looking For

• Fluent spoken and written Polish and English - essential.

• Previous customer service or call centre experience preferred.

• Excellent communication and interpersonal skills.

• Good working knowledge of Microsoft Excel and Microsoft Word.

• Strong organisational skills and attention to detail.

• Ability to work independently and as part of a small team.

• A positive attitude with a willingness to learn and adapt.

• Confident communicating with customers by both telephone and email.

What We Offer

• £12.71 per hour.

• 20 hours per week, Monday to Friday.

• Preferred hours of 10:00am - 2:00pm, with flexibility around start and finish times to suit the candidate.

• No evenings or weekends.

• Permanent, part-time position.

• Holiday pay.

• Workplace pension following successful completion of the probation period.

• Full training provided.

• Friendly and supportive working environment.

Equal Opportunities

We are an equal opportunities recruiter and welcome applications from all suitably qualified candidates. Selection is based on skills, experience and suitability for the role.

Fluency in both Polish and English is an essential requirement for this position, as the successful candidate will communicate with customers in both languages as part of their day-to-day duties.

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