Direct Mail Manager

Direct Mail Manager - £31,000 - Rugeley

 

We're looking for an organised and customer-focused Direct Mail Manager to join our clients growing operations team.

This is a varied, hands-on role where you'll take ownership of client mailing and fulfilment projects from receipt through to dispatch. Acting as the key contact for a portfolio of clients, you'll coordinate print, fulfilment, stock management and delivery activities to ensure every project is delivered accurately on time and to the highest standard.

If you enjoy juggling multiple priorities, building strong client relationships and seeing projects through from start to finish, this could be the perfect opportunity.

 

The Role of Direct Mail Manager

As a key member of the fulfilment team, you'll be responsible for ensuring client orders move smoothly through every stage of the production and dispatch process.

Client & Project Management

• Acting as the main point of contact for assigned client accounts.
• Managing project timelines and ensuring client deadlines and service level agreements (SLAs) are achieved.
• Providing regular updates on project progress and delivery schedules.
• Producing proofs, managing approvals and preparing files for print.
• Working closely with internal teams and suppliers to ensure smooth project delivery.
• Processing client returns and managing customer queries professionally and efficiently.

Fulfilment & Operations

• Coordinating mailing, fulfilment and dispatch activities.
• Planning and organising daily collections with Royal Mail and courier partners.
• Ensuring all dispatch documentation is accurate and completed correctly.
• Monitoring courier performance and helping to identify the most cost-effective delivery solutions.
• Supporting production and fulfilment activities during busy periods.

Stock & Warehouse Management

• Managing client stock and inventory within internal systems.
• Receiving and booking stock into warehouse locations.
• Maintaining accurate stock records and conducting regular stock checks.
• Monitoring stock levels and coordinating replenishment requirements.
• Supporting efficient warehouse organisation and stock flow.

Reporting & Administration

• Maintaining accurate fulfilment and dispatch records.
• Updating client reporting and daily dispatch information.
• Capturing production and fulfilment data to support invoicing and reporting.
• Ensuring all operational processes and procedures are followed consistently.

 

The Details

40 hours per week -8.30am - 5pm, Monday to Friday

On site parking

Company pension

Staff incentives

 

The Person

We're keen to speak with candidates who have experience in fulfilment, print, mailing, logistics or warehouse operations and who enjoy working in a fast-paced environment.

You'll ideally have:

• Experience in print, fulfilment, mailing or warehouse operations.
• Strong organisational skills and excellent attention to detail.
• Experience managing multiple projects and deadlines simultaneously.
• Confidence communicating with clients, suppliers and internal teams.
• Knowledge of stock control, dispatch processes and inventory systems.
• Experience working with couriers, postal providers and dispatch platforms.
• A proactive and solutions-focused approach.
• Good IT skills, including spreadsheets and operational systems.

Essential

• Experience within a print, fulfilment, warehousing or mailing environment.
• Knowledge of proofing, print preparation or fulfilment processes.
• Valid forklift truck licence.
• Strong administration and data management skills.

Desirable

• Experience within direct mail or postal operations.
• Membership fulfilment experience.
• Account management or client-facing experience.
• Knowledge of production planning and workflow systems.

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